Bootstrapping a Niche Social Network

by Joshua Porter  |   17 Comments

Bootstrapping your niche is easier if you leverage existing motivation.

How do you bootstrap your social site if you’re targeting a group that doesn’t yet use software (or doesn’t seem interested in using software)? While software designers can often see how useful their tool can be, normal users aren’t so prescient. How do you get them to see the value in your software?

Eric DeLabar brings up this question in response to my post on the power of niche social network sites last week:

“I’ve always had a problem wrapping my head around this exact topic. Having mainly technical friends getting my circle of friends to try out a new website is simple, especially if it’s of a technical nature. However, my next largest circle of friends are from our local community theatre. As a whole we could really use a niche site for communicating with other community theatre groups, however most of our members really aren’t all that interested in social networking or in most cases the web in general. I don’t know if this is localized or just community theatre in general, but I haven’t been able to find anything similar.

It seems like a perfect niche, but where do I find an audience to bootstrap it?”

Eric’s situation is a great example of what a lot of software designers are dealing with.

Leverage Existing Motivation

The key is to swim with the tide, not against it, by leveraging existing motivation.

Notice how Eric wrote that the theatre folks aren’t interested in “social networking”. This is normal…most people don’t have a social networking problem.

So where is the existing motivation? Well, the folks in your community theatre group *are* motivated to be better at theatre, to put on better shows, to run better productions. That’s where Eric needs to focus…on how the social software can make them better at theatre.

People don’t want to be good at software. They want to be good at fun things like acting, writing, and ultimate frisbee.

In other words, Eric needs to answer the question: “How does my software make them better at what they already love to do?”. Does it allow them to put on better shows? Does it allow them to get more people into the theatre by cross-promoting with other theatres? Does it put their show on more community calendars? Does it allow producers better access to shared resources? (I really have no idea what the real benefits would be, but the point is that Eric needs to know what these details are)

Once you identify the areas where the software can improve the theatre folks life, you’ll have a much easier time convincing them to give it a shot. So in their mind they won’t be using “social network software”, they’ll be using a tool to help them be a better theatre group.

This is an unfortunate side-effect of the social networking craze. We have new words that we’re using to communicate among those of us who design the software, but for the vast majority of folks who will actually use the software, the terms don’t mean very much. So while you may understand what I mean by “niche social network”, the people actually in the niche social network think of themselves as performers, actors, or what-have-you.

Kathy Sierra has a great post on this topic: Keeping users engaged. In this long post (definitely worth reading) she talks about how to make things interesting for people by engaging and challenging them on multiple levels. If what you’re building isn’t interesting in itself (Kathy uses the example of garbage bags), you need to create a challenging environment around that thing. (I don’t think theatre has this problem, but other niche sites might)

Anyway, there isn’t always a great answer to the question: “how does my software make people better at what they’re passionate about?” If you can’t answer this question, your software is facing an uphill battle for acceptance.

But most of the time there is existing motivation. Everybody wants to be better, even if they don’t articulate it as such. Bootstrapping niche social networks is about finding and leveraging that motivation, while speaking in terms people already understand.

Comments ( 17 Responses so far )

1.  David on May 5th, 2008 (Comment) #

Hi, i don’t think the problem is creating the niche social network, or getting users… for me, and i speak from experience, the problem is actually getting money from the site…

2.  Marty Alchin on May 5th, 2008 (Comment) #

I think this also hits on one of the other comments from the previous post, namely whether there’s “a qualitative difference between “niche” sites and “mainstream” sites”.

In my mind, a niche site should do exactly as you described, providing features that enrich the activities that niche already engages in. A broader “mainstream” networking site simply can’t do that, partly because they can’t possibly have the time to intimately understand each niche, but also because the technological hurdles of supporting all those different needs under one umbrella would be immense.

Instead, mainstream networking sites focus mostly on the social side of things, maintaining friend connections, lots of communication options, maybe even some fun games to play with each other. There’s little value beyond connecting with other people. Of course, that’s obviously a worthwhile goal in and of itself, but niche sites can do much more.

It even goes back to your Ravelry example, where knitters don’t just talk to each other and make friends. They post what projects they’re working on, track their progress, keep inventories of their yarn and needles, share patterns, etc. Those are things that are unique to the niche the site serves, and no broad, sweeping social networking site can ever hope to serve that community that well.

3.  Marty Alchin on May 5th, 2008 (Comment) #

David, I certainly don’t think there’s any one answer that will suit every site, but I would venture a basic recommendation similar to what Joshua has already mentioned in this article. Look at the existing motivations and behaviors of your audience and try to cater to that. In the theater example, for instance, a niche site might keep records of various theaters, shows and actors, giving local productions an easy way to set up a show and gain visibility.

Then, perhaps the site could offer to sell tickets on their behalf, funneling proceeds to a PayPal account or something, taking a small percentage in fees. Or it could offer a classified service, where directors can, for a small fee, post audition notices for upcoming shows, in hopes of reaching a greater variety of actors. On the flipside, perhaps actors would be willing to subscribe to a premium service, where their profile information is available, searchable or even automatically delivered to directors when new shows are coming. Maybe up and coming playwrights would be interested in paying a fee to have their work promoted to directors looking for new ideas. And, of course, local theaters themselves would likely be interested in advertising to such a targeted group of users.

I’m not part of any community theater group, so I don’t know if any of those are valid for that niche, but those are the types of things I’d look into, and I think it illustrates one way of approaching funding for a niche site: cater to the common need, while providing premium benefits.

The one other piece of advice I’d offer is to pick a set of features that the site is mainly focused on, and make yourself a promise that those features will always be available, and they’ll always be free. Then supplement them with additional features that may or may not cost, but make sure the core features of the site, the main goal it was built for, remains free. Nobody likes using a site for a while, then suddenly realizing that it’s a subscription service, or that the feature they’ve been enjoying suddenly has transaction fees.

And, of course, while I’ve done a good deal of thinking about how a niche site should operate, I have yet to actually get mine off the ground, so all of this is untested in the real world. Take it with a grain of salt. And maybe some pepper.

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4.  Eric DeLabar on May 5th, 2008 (Comment) #

Excellent point Josh! After thinking about it, I’m struggling too much with getting my own theatre group to use the site, where instead I should be concentrating on getting one or two people from EVERY theatre group to use the site. The power of the social network is the “network,” not the “social.”

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5.  Ramesh on May 6th, 2008 (Comment) #

The biggest challenge that I am facing is promoting my site and attracting users without spending bundles of cash on PPC. I’ve received some traffic from Stumbleupon and findasocialnetwork.com

6.  Nic on May 7th, 2008 (Comment) #

This is a fantastic article - it’s truly about time that someone addressed the idea that there isn’t a magical recipe like 1. take niche hobby 2. build a website with some groups and chat 3. make tonnes of money from your social network.

We’ve been developing our social garden tracking site (MyFolia.com) for the last 10 months, and in many ways being stereotyped into a “niche social network” has been great for picking up a bit of tech press, but has been a bit of a hinderance to encourage the people that will actually use and appreciate our site - gardeners.

I think one of the reasons why we have been successful at getting lots of great word of mouth across blogs and forums is that our offering isn’t just an empty social network - at its heart there are real tools and features that are designed specifically for gardeners - tools and features that gardeners actually want.

We are trying to use social software (profiling and talk groups) and collaborative tools (wikis and observation journals) to solve some real problems for gardeners (how long does tomato really take to germinate? does it really grow well in my area?) This is what attracts our users as they can see a definite pay off to joining and contributing - they become better gardeners as they learn from others in similar situations to themselves, and likewise their own experiences feed into the system for others to learn from.

I think it’s a good thing that most web users that are joining niche networks aren’t tech savvy as they are less likely to get influenced by the “latest and greatest” - they know what they want and what is a waste of their time. In the end they will vote with their feet, and the sites that provide a true service will shine through.

7.  Jonathan on May 8th, 2008 (Comment) #

Hold on - so you’re saying that in order for a social site to be successful, it has to fulfil a need the target audience has?

I don’t wish to be harsh, but if that’s considered insightful, I really must re-calibrate my instruments. If you hadn’t had this revelation before, then no wonder you were finding it hard going!

8.  Josh on May 8th, 2008 (Comment) #

@Jonathan: Thanks for commenting!

It sounds like you’ve got a lot of experience in this area. Do you have any concrete advice for Eric or for folks in similar situations?

9.  Jonathan on May 10th, 2008 (Comment) #

@Josh: I’m afraid I have very little experience, but it would seem self-evident to me that anything, be it a social network or anything else, needs to fulfil a need or it will remain unused. Probably best to ignore technology all together when making any assessment of what an audience wants. Take Facebook: were millions of people wandering around wishing that they had a site that allowed 3rd party apps to be written for them? No, all they wanted was to know what their friends were doing. Once they had that, the rest followed.

This isn’t rocket science - there’s no mystery, it’s just a matter of inspiration.

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10.  Mark G on May 22nd, 2008 (Comment) #

Eric,

I basically have access to the “two people” from every theatre. My difficulty so far has been that every “two people” want different things. We’re working to try and find matches, where a niche site shares information across needs-based groups. And, of course, the idea is to make it loose enough that those groups can create their own lines of communication for sharing within the network.

11.  Sherry K on August 18th, 2008 (Comment) #

The fact remains is that one social networking blueprint does not appeal to others. The vast amount of online meetings between similar interests still happens in relative anonymity on bulletin boards. While I would love my field of theater to find its Myspace, I’m sadly not holding my breath.

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Bokardo is a blog about interface design for social web sites and applications. I write about recommendation systems, identity, ratings, privacy, comments, profiles, tags, reputation, sharing, as well as the social psychology underlying our motivation to use (or not use) these things. If this sounds interesting to you, grab my RSS Feed. If you want to know more about me, check out my about page.

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